Help center

How do I make a booking
Follow these videos to see how we booked a GALICEAN CAR service,
Customized Toursplay_arrow
Required Serviceplay_arrow
Transfer Low Costplay_arrow
once your reservation is made we will be in permanent contact with you. until you have finished your trip.
Can I book a transfer for tomorrow?
Reservations must be made 24 hours in advance. If you need a transfer with less time frame for your reservation, contact us, we will try to locate you in a service.
Can I change the reservation details once made?
Although reservations are automatically incorporated into our system, contact us to make any changes.

By the client:
You can cancel the services requested or contracted at any time by sending an email to reservas@galiceancar.com. The cancellation with an advance of more than 12 hours is 100% of the amount of the reservation minus 15 euros for administrative expenses. Cancellation with less than 12 hours prior to the provision of the service will cost cancellation of the total amount of the reservation. In the case of our LOWCOST service, the cancellation fee will be 4 hours.
By GALICEAN CAR:
If we cannot fulfill the reserved service and cannot offer you a similar service, GALICEAN CAR reserves the right to cancel the reservation.

Are there supplements on the stipulated prices?
No, the prices that appear on our website are final prices and have no additional supplement.
How do I have to pay for reservations?
Reservations are paid in advance by credit card (Visa or Mastercard) or through PayPal or by bank transfer (we recommend this payment method for reservations more than 72 hours in advance).
Will I receive any proof of my reservation?
Yes, I will send you an email confirming the reservation. It is convenient that you take it with you upon arrival at the airport. If you have not received confirmation please look in your SPAM tray, thanks.
Is Internet payment safe?
We use secure Secure Sockets Layer (SSL) servers. that encrypt your information towards payment gateways. GALICEAN CAR never stores your credit card information.

Baby chairs and elevators
Baby seats and elevators are subject to local vendor availability. If there is no availability, we will inform you in advance
Do wheelchairs for the disabled have an additional cost?
No, they have no additional cost but you need to notify them in the observations field. For security and space reasons, please reserve only private transfers, thanks.
How much luggage can I carry?
For guidance, the approximate capacity of vehicles, tourism type, up to 4 seats plus driver is 4 large or 6 medium suitcases. It is considered as a large suitcase whose maximum measurements are 80x50x30 centimeters and a maximum weight of 20 kilograms, which, in any case, represents a maximum weight of 40 kilograms of luggage if the hired vehicle is up to 4 seats plus driver . Vehicles with a number of seats greater than four plus driver, have an approximate capacity of one large suitcase per traveler.
How can I specify any special request / need?
Before making the reservation contact GALICEAN CAR to expose your special need, if you have already made your reservation, do not worry and contact us to solve the request. We cannot guarantee that all special requests can be fulfilled, but we will try to do our best to help you!

Transfer schedule
We will try to comply with the established schedule, although it is a non-regular but shared service if any of the flights suffers delay or cancellation that may affect our punctuality
How and where will I find the GALICEAN CAR driver or staff?
In the mails of the reservation you have all the information you need, also the exact meeting point with your driver (counter at the airport or with a sign). In case of delay, please notify us immediately.
Destination
To the center of the destination population, never in private addresses (check with the driver in case the route coincides with your destination point, and you can make a stop).
What do I have to do if I can’t find the driver?
In case of not finding the driver or representative at the meeting point indicated in your mail, please contact GALICEAN CAR you will always find the contact phone number in your reservation email.

What is the scope of the transfer
Any point from or to GALICIA, and:

  • Spain
  • Portugal
  • Andorra
  • France
  • Switzerland

If your destination or collection is from a country that does not appear on the list, automatic booking is not allowed, you will have to contact GALICEAN CAR to check availability.
Can you take me to the destination and wait there until the return?
If you choose the round trip service, you can request up to a total of 8 hours of waiting with the cost indicated on the form. Remember that the price of the transfer will not vary in this case
How and where will I contact the GALICEAN CAR driver or staff?
In the mails of the reservation you have all the information you need, stay connected to your contact phone number and we will contact you. by call, sms or whattaspp.
Is the travel time indicated on the reservation correct?
It is an estimated time by GALICEAN CAR with the average of its trips, however it can be altered by traffic affectations and stops requested by you.
In the case of a long trip, what stops are planned to rest, eat, etc?
Our drivers will suggest places for these stops, discuss with them other preferences

Where will the driver or GALICEAN CAR staff pick me up?
In the reservation form you will have to indicate the collection population (GALICIA only). GALICEAN CAR will contact you. to provide you with the address and time of collection.
Can I customize an excursion on your website?
The activities are previously scheduled, but when you. If you are doing the excursion, do not hesitate to propose to your guide-driver an alternative to the scheduled activity even if you. I have already booked some

Do I need travel insurance?
GALICEAN CAR offers travel insurance for travel and travel insurance is not required for it, ( see our conditions page) However, we recommend that you purchase a comprehensive travel insurance policy before departure to protect your purchases and valuables. If you buy travel insurance, check your policy carefully for specific terms and conditions.
What else do I need to know?
GALICEAN CAR is a company with many years of experience in the sector and widely knowledgeable about the rights and duties of our travelers. For more information see our general conditions .